Refund policy

Thank you for shopping with Spirk Scooter. Please read this Return & Refund Policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to all terms outlined below.

This policy applies exclusively to products purchased through the Spirk Scooter official website (https://spirkscooter.com/). Purchases made through third-party platforms (e.g., Amazon) or offline dealers are subject to the return policies of those respective channels.

1. Definitions

For the purpose of this policy, the following definitions apply:

E-dirtbike: Any complete electric dirt bicycle unit sold on this website.
Battery: Any standalone battery pack sold separately from a complete e-dirtbike unit.
Accessory: Any product that is not an e-dirtbike or a standalone battery, including but not limited to helmets, locks, lights, racks, and apparel.
Business Day: Monday through Friday, excluding U.S. federal holidays.
Delivery Confirmation: The date and time recorded by the carrier as "Delivered" in the carrier's official tracking system. This is the reference point for all return and refund time windows.
Unused: The item has not been assembled beyond initial unboxing, ridden, worn, or otherwise used; retains all original tags, packaging, and included accessories; and shows no signs of wear, dirt, scratches, or odors.
Order Confirmation: The email sent to you after your order is successfully placed and payment is verified.

2. Order Cancellation

We value every customer's trust and are committed to providing a transparent cancellation process.

2.1 Cancellation Before Shipment

If you wish to cancel your order before it has shipped, please contact our support team at support@spirkscooter.com as soon as possible after placing your order.

A 5% handling fee will be deducted from your refund. This fee is not retained by Spirk Scooter — it represents the non-refundable payment processing costs charged by our payment service provider and cannot be waived under any circumstance.

2.2 Cancellation After Shipment

Once an order has been shipped and a tracking number has been issued, the order cannot be cancelled. In this case:

  • You must accept delivery of the package.

  • A $200 all-in processing fee will be deducted from your refund. This fee covers round-trip freight, restocking, and inspection costs. No additional return shipping fee will be charged for this specific cancellation scenario.

  • To receive a refund, please contact support@spirkscooter.com after taking delivery. Our team will guide you through the return process. The Section 5 return shipping fees do not apply on top of this $200 fee.

2.3 Cancellation via Chargeback — Strictly Prohibited

Attempting to cancel an order by filing a payment dispute (chargeback) with your bank or credit card company, without first following our cancellation or return process, constitutes a breach of these terms. Such actions may result in:

  • Denial of the refund request

  • Permanent suspension of your account

  • Recovery of funds through lawful means, including referral to collections

We strongly encourage you to contact us directly at support@spirkscooter.com — we are committed to resolving all issues fairly.

3. Exchange Policy

3.1 Before Shipment

  • Same-price product: Free exchange is available for a product of equal price.

  • Different model: You are responsible for paying the price difference between the products.

3.2 Shipped but Not Yet Received

Once the package has been successfully shipped and a tracking number issued, exchanges are not available until the package is delivered and a return is initiated per Section 5.

3.3 After Delivery (Within 7 Days)

Exchange requests must be submitted within 7 days of the Delivery Confirmation date.

Eligibility Requirements:

  • The item must be unused (as defined in Section 1).

  • The item must be free from dirt, dust, odors, and signs of wear.

  • The item must be returned in its original packaging with all included accessories (battery, charger, keys, tool set, manual, etc.).

  • We strongly recommend retaining the original packaging for at least 7 days after receiving your order.

Applicable Fees:

Product Type Customer-Paid Return Shipping
E-dirtbike $200 per unit
Battery (standalone) $100 per unit
Accessory $15 per unit

If exchanging for a different model, you are responsible for both the return shipping cost and any price difference.

We only offer exchanges for items that are defective or damaged in transit. For same-item exchanges due to defects, please contact support@spirkscooter.com and we will guide you through the process.

Exchange requests submitted after 7 days of delivery will not be accepted.